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I'm not seeing anything published for Windows 11 as it is a new OS. What Norton product do you have installed? First tell us the manufacturer and model of the computers with the issue.Įdited: Please verify what version of Windows are on each computer and post back here that info.ġ Was your Norton product already installed before the restart?Ģ Was there ANY other security software installed before the restart occurred ?ģ When performing a computer power-up from being completely OFF, can you press F12 and change the boot device in that listing?Ĥ Were there ANY Windows updates also being installed at the time this issue occurred?ĥ Were you attempting to remove or install any software and have you had any similar incidents? Had the computers ever been 'forced' to be shutdown or had seen a power outage that would have caused a shutdown?ĭoing some research this is a common problem that has been around for a few years with MOST of the computer manufacturers. A bit more information will help us help you. Even though signed in, at first, I was denied access to add this question. Sorry for duplicate of reply to another similar issue. It is merely a circular exercise returning to the blue screen with the 4-option list.Ĭontrol-Alt-Delete does not restart the computer. These options disallow complete entry of the lengthy recovery key number ID (provided) using the keyboard and nothing happens when they are selected.

Use Advanced Options-Reset, then reinstall Windows, Factory Image Restore, ) and Turn off your PC. >Use a device (Use a USB drive, network connection or Windows memory DVD) >Continue (Exit and continue to Windows 11) Then, 4 options appear on a new blue screen: (process outcomes were detailed when done).' He clicked the restart button and now his computer is locked in an unresolvable cycle.įirst, An automatic system repair message appears: 'the operating system did not shutdown cleanly. The message was something like: 'Norton could not restart computer.Restart now. My husband experienced something similar when he turned on his pc this morning. Our account subscription was renewed yesterday.

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